What if I want to cancel my support plan?
You are free to cancel your support at any time. Our packages have no fixed term contracts and work on a monthly basis. Just write us an email or give us a call.
Do your support packages include SEO?
Our packages are focused on the maintenance of your website and in-depth SEO is outside the scope of a support package. Where required, we follow best practices to enhance the SEO of anything we do as part of your maintenance plan and will make sure your website has a good quality SEO plugin in place (we use SEO by Yoast).
Can you help me set up an SSL certificate?
Yes, and there are two parts to the process. First, you need to purchase an SSL certificate and have it installed on your website. If your website is hosted with BCS you can contact the hosting team to get one setup. Once that’s done, your website needs to be configured from http:// to https:// which is where we come in.
What happens if my site has a plugin that is no longer supported?
If no breaking changes or other issues are presented, we’ll leave the plugin on your site. We frequently encounter plugins with a variety of issues – abandoned, deprecated code, etc. In such cases, the customer is notified of better, up-to-date alternatives.
How do you define a small job?
A small job refers to any new feature, minor modification or web development task under 30 minutes in length. Examples are adding a new logo, creating a new online form, swapping an image on a page, adding new content, etc.
If the job is definitely going to take more than an half an hour to complete we will quote the amount of time required as ad-hoc development. We always stick to our quoted time even if we spend more time than quoted.
